Review & Reputation Automation
Automated post-service review collection, sentiment analysis & reputation triage
Capture customer feedback at the exact point of satisfaction and route it automatically — five-star sentiment to your public review profiles, anything neutral or negative to internal triage first.
- Problem: Satisfied customers rarely leave reviews without being asked, and dissatisfied ones can post publicly before your team ever hears about the issue.
- Solution: We deploy an automated post-service review flow that prompts happy customers for public reviews and routes anything else to your team for private resolution first.
- Outcome: A steadily growing volume of public five-star reviews, and negative feedback caught and resolved before it becomes a public complaint.
- Every satisfied customer is prompted for a public review at the exact right moment.
- Negative or neutral feedback is triaged to your team privately before it ever reaches Google.
- Review requests, follow-ups, and sentiment routing all run without a manual step.
- Requires connection to your review platform(s) — Google Business Profile, Podium, or Birdeye.
- Retainer / add-on service — no standalone build fee.
- Sentiment triage rules need your escalation thresholds defined up front.
The problems you already know
Happy customers never get asked
Without a systematic prompt, most satisfied customers simply never leave a review, while unhappy ones are far more likely to post unprompted.
We build the trigger-to-request pipeline, timed at the point of satisfaction, that asks for a public review, reads the sentiment, and routes negative feedback to your team instead of Google.
Reputation compounds. A system that reliably converts satisfied customers into public reviews, and catches unhappy ones privately, moves your rating in one direction instead of leaving it to chance.
Service businesses whose revenue depends on their public review rating and who currently ask for reviews manually, inconsistently, or not at all.
We build the trigger-to-request pipeline, timed at the point of satisfaction, that asks for a public review, reads the sentiment, and routes negative feedback to your team instead of Google.
Reputation compounds. A system that reliably converts satisfied customers into public reviews, and catches unhappy ones privately, moves your rating in one direction instead of leaving it to chance.
Service businesses whose revenue depends on their public review rating and who currently ask for reviews manually, inconsistently, or not at all.
Grow Your Rating On Autopilot.
Every unprompted customer is a review you did not get. Commission a system audit to scope your review automation.
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